Termos de serviço
Shipping Policy
Our products are shipped directly from carefully selected international suppliers. The average delivery time may vary between 15 to 35 business days, depending on the customer’s location and the carrier’s logistics. After the order is shipped, a tracking code will be provided so customers can monitor the delivery status.
Meltye Store is not responsible for any customs duties, import taxes, or additional charges applied by local authorities in each country.
Return and Refund Policy
We offer returns within 7 days after the product is received, in accordance with applicable laws, in cases involving defective products, damaged items, or products that differ from the original order.
To request a return, the customer must contact our support team and provide the order number along with the reason for the request. After the return is reviewed and approved, the refund will be processed within up to 10 business days using the same payment method used for the purchase.
Returned products must be in appropriate condition, preferably in their original packaging.
Exchange Policy
Exchanges may be requested within 7 days after receiving the product, provided that the item has not been used and is returned in its original packaging.
The customer will be responsible for the shipping costs related to exchanges, except in cases involving shipping errors or defective products.
After the returned item is received and inspected, the exchange process will be completed and a replacement product will be shipped to the customer.
Privacy Policy
Meltye Store values the privacy and security of its customers’ information. All personal data provided during browsing or purchases will be protected and used exclusively for order processing, communication of relevant offers, customer support, and improvement of the shopping experience.
We do not share personal information with third parties, except when necessary for payment processing, delivery logistics, or compliance with legal obligations.
We use security technologies and encryption systems to protect financial information and ensure secure transactions on our platform.
Payment Policy
We accept payments via credit cards, debit cards, and other payment methods available on the platform during the checkout process.
All transactions carried out on our store are protected by advanced encryption and security systems, ensuring the protection of customers’ financial information.
Payments are subject to verification and approval by the financial operators and payment platforms used.
Terms and Conditions of Website Use
By accessing and using the Meltye Store website, the user agrees to all terms and conditions established herein.
Users are responsible for the information provided during registration and use of the platform and agree to provide accurate and up-to-date information.
All content available on the website, including images, texts, logos, and visual elements, is protected by intellectual property rights and may not be reproduced without prior authorization.
Meltye Store reserves the right to change, update, or modify these terms and conditions at any time without prior notice, aiming to improve the platform’s experience and security.